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How do I return an item?

If you would like to return an item, please call us at 866-382-8769 to obtain a return authorization. Items must be returned within 45 days of ship date from DuctSox factory.

We will accept returns for unopened bags only. We cannot accept opened packages for safety reasons. (If the bag has been opened, you will not receive credit for what has been returned. If you decide you want the item(s) back, you will be responsible for shipping costs.)

You will be responsible for shipping costs of returned items.

This return policy is for internet sold goods only.

How does the Customer Satisfaction, Money-Back Guarantee work?

We guarantee the performance of SimpleSox. Most problems can be solved by adjusting the AAO or fabric damper.

If you are not satisfied, please contact our Technical Customer Service team at 866-382-8769 x5335. They will work with your application to get it right!

If that fails, a return authorization number will be issued for your refund.